SAP Knowledge Base Article - Public

3738360 - Message Centre shows mixed or duplicate information

Symptom

Message Centre shows mixed or duplicate information after the user opened several email form the list.

Environment

SAP SuccessFactors Recruiting Management 

Reproducing the Issue

  • Open the Message Centre tool from the Recruiting module
  • Click on the first email in the list on the left
  • Then click on the second email and the third email from the list
  • Go back to the first email. You may observe some mixed information that belongs to the previous messages reviewed, or some details may appear duplicated.

Note: The replication steps provided are just examples.
The issue may occur in different ways when multiple emails are opened, resulting in inconsistent information being visible in UI

Cause

code issue in UI

Resolution

The problem has been already reported to our Developers, and the fix will be available as part of 2H2026 release.

Keywords

Message Centre, inconsistent results, UI issue , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions