SAP Knowledge Base Article - Public

3738379 - Delegated User Cannot View Time Sheet Workflow Details

Symptom

  1. Time Sheet workflow approval has been delegated to another user.
  2. When the delegate opens the workflow, the workflow details are not displayed.
  3. The “Open Time Sheet for Details” option is also missing from the delegated workflow request.

Environment

SAP SuccessFactors Employee Central – Time Sheet

Reproducing the Issue

  1. As the delegate, open the time sheet delegation workflow and attempt to view the workflow details.
  2. The workflow details are not displayed.
  3. The “Open Time Sheet for Details” option is also missing.

Cause

This is the current system design. While workflow delegation transfers the ability to act on the workflow item, it does not grant access to the employee’s Time Sheet data.
As a result, the delegate can open the workflow request, but the Time Sheet details and the “Open Time Sheet for Details” option remain hidden.

Resolution

To ensure a delegate can access employee’s Time Sheet data, please select one of the options below:

Option A:
Create a dedicated permission role that grants Time Sheet data access to the delegated approver.
Note: It is currently not possible to grant a delegate view access to only one specific Time Sheet.

Option B:
Use the Proxy functionality, allowing the delegate to proxy as the manager and therefore access the employee’s Time Sheet data using the manager’s permissions.
To maintain privacy, enable the “Private Data for Proxy Account Holder” option under Employee Central V2 + Employee Profile.
For more information, see KBA 3086940 – Proxy Management for Time Off and Time Sheet.

See Also

Keywords

delegated workflow, timesheet, time sheet, workflow details blank, delegation, delegatee, workflow approval, no details shown, workflows and to-do alerts, employee central workflows, viewing timesheet workflow, workflow delegation, approver delegation, blank workflow, timesheet approval , KBA , LOD-SF-EC-TMS-WFL , Workflows and Alerts , How To

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions