SAP Knowledge Base Article - Public

3738405 - Nominations Portlet Search Returns no Results in Latest People Profile when Using First AND Last Name

Symptom

  • In the latest People Profile, the Nominations portlet search for position or incumbent returns no results, when searching for the user with First AND Last name

Environment

  • Product: SAP SuccessFactors Succession & Development
  • Home Page, Pods and Portlets, To Do List

Reproducing the Issue

  1. Navigate to the latest People Profile.
  2. Open the Nominations portlet.
  3. Perform a search for a position or incumbent.
  4. Enter both first name and last name together and execute the search.
  5. Observe that no results are returned.

Cause

Searching by both first name AND last name together is not supported in the nomination portlet

Resolution

  1. Search using a single criterion only:
  • For incumbents: enter either first name or last name, not both.
  • For positions: search by position only.

      2. If the search still returns no results, retry with a single field and avoid combining first and last names.

See Also

Keywords

nominations portlet, people profile, latest people profile, search no results, position search, incumbent search, first and last name, combined name search, succession management, nominations search, browse tab, search behavior, expected behavior, employee search, position nomination , KBA , LOD-SF-SCM-POD , Home Page, Pods and Portlets, To Do List , Problem

Product

SAP SuccessFactors Succession & Development all versions