SAP Knowledge Base Article - Preview

3738512 - Lon-Latin characters missing in PDF created by FSMs Jasper Report engine

Symptom

  • Not possible to print a combination of Latin and non-Latin characters on a Jasper report via FSM; rendering works in Jaspersoft Studio and in the FSM preview but not in the PDF exported by the FSM cloud.
  • When printing/downloading the report as PDF from the planning/dispatching board, non-Latin characters are missing.
  • Preview looks correct, but the final PDF omits non-Latin text.
  • Non-Latin text could be Thai (สวัสดี), Chinese (你好), Japanese (こんにちは), Hebrew (שלום), Cyrillic (Привет), Emoticons (👋😊), etc...


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Environment

  • SAP Field Service Management
  • FSM Analytics and Reporting
  • Jaspersoft Reporting engine

Product

SAP Field Service Management all versions ; SAP Field Service Management mobile app all versions

Keywords

non-latin characters, pdf export, jasper reports, fsm reporting, preview vs pdf, missing glyphs, fontName, custom fonts, translations_th.properties, translation, language picker, Thai, Chinese, Japanese, Hebrew, Cyrillic, Emoticons , KBA , CEC-SRV-FSM-ANR , FSM Analytics and Reporting , Problem

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