SAP Knowledge Base Article - Preview

3738680 - Error "Please enter an Address for Party ID 12345 with party role Account" when changing Case Status

Symptom

The error message "Please enter an address for party ID 12345 with party role Account." occurs when changing the status of a Case.


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Environment

  • SAP Service Cloud Version 2
  • SAP Service Cloud and SAP Sales Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

case status change, party validation, EmptyAddressForID, address missing, account party, party role account, address required, case-service, party validator, status update error, case migration, case parties, account address, validation error, address determination , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-PAP , Party Processing for SAP Sales/Service Cloud , Known Error

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