SAP Knowledge Base Article - Preview

3738683 - Limitation in "Manage Customer Returns" APP

Symptom

You assign a sales document type and sales organization to specific order reasons. Then, when you create a sales document, the available order reason options are filtered accordingly to those settings. However, in the Fiori app "Manage Customer Returns", the Order Reason field does not reflect this configuration, it displays all available options instead of only the ones that were assigned.


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Environment

  • Sales and Distribution (SD)
  • SAP S/4HANA
  • SAP S/4HANA Cloud Private Edition
  • SAP S/4HANA Cloud Public Edition
  • Fiori app: Manage Customer Returns

Keywords

F2650, order reason, missing functionality , KBA , SD-SLS-RE , Returns , Problem

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