SAP Knowledge Base Article - Public

3738879 - Get error message RU/372 "Business process can’t be identified" when posting production order confirmation via API - SAP s/4hana cloud public edition

Symptom

Get error message "RU/372: Business process can’t be identified" when posting production order confirmation via API.

Environment

SAP S/4HANA Cloud Public Edition

Cause

There are 3 types of confirmations and each of them has its own mandatory properties and not-allowed properties in the request body. The details can be checked on below pages:
Create Time Ticket Confirmation
Create Time Event Confirmation
Create Confirmation on Order Level

If the payload is not properly maintained (lacking mandatory properties or containing not-allowed ones), the error message will be raised.

Resolution

Adjust the payload according to the confirmation type to include the correct properties.

Keywords

RU/372, business process can’t be identified, production order confirmation, API_PROD_ORDER_CONFIRMATION_2_SRV, ProdnOrdConf2, time ticket confirmation, time event confirmation, order-level confirmation, payload , KBA , PP-SFC-EXE-CON-2CL , Confirmation (Public Cloud) , PP-SFC-ES-2CL , Enterprise Services in Shop Floor Control (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions