3738929 - While trying to Upload resume via 'Upload Resume, discover Opportunities, option in Career Site, throws error – Recruiting Marketing

• An error occurs when uploading candidate resumes in the “Upload Resume” component of the career site; the system cannot fetch skills or display relevant jobs.
• The error is intermittent: the same resume works for some users but fails for others.
• The issue is independent of the browser (observed in multiple browsers, including private/incognito sessions with cleared cache).
• Observed error message: “There is an issue examining the CV. Please try again.”

• Recruiting Marketing

1. Open the career site.
2. Use the “Upload Resume” component to upload a candidate resume.
3. Observe that an error is thrown while fetching details (skills and relevant jobs).

It turns out that extraction of textual content from PDF resumes with extensive graphics can be error prone.

The work around is to ask user to provide and upload a textual based PDF or some other acceptable alternative format such as docs.

• refer to: How to capture browser console logs for troubleshooting

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