3739105 - Delivery blocked at outbound delivery by credit check even when customer is not assigned to the credit segment

Delivery is blocked at outbound delivery by credit check; credit check log shows messages such as "Credit check executed with rule ZC", "Credit limit 0.00 has been exceeded", "Oldest open item is less than 010 days overdue", and "Check was not successful".

SAP S/4HANA Cloud Public Edition

1. In customizing, assign a sales organization to a credit segment in the activity “Assign Sales Area to Credit Segment”.
2. Create an outbound delivery for that sales organization.
3. Use a business partner that is not extended to the assigned credit segment (no credit data maintained for that segment).
4. Attempt to post goods issue; the credit check runs for the assigned segment and the delivery is blocked with the errors noted in the credit check log.

The sales organization is assigned to a credit segment in customizing, so deliveries created for that sales organization are evaluated in that segment even if the customer is not extended to it; without maintained credit data, a default limit of 0.00 applies and the check fails.

Refer to: What happens during a credit check if no credit segment has been created?

1. Review the customizing “Assign Sales Area to Credit Segment” and confirm that the sales organization-to-credit-segment mapping is intended.
2. If the mapping is not intended for this process, adjust or remove the assignment so deliveries for that sales organization are not evaluated in the unintended credit segment.
3. If the mapping is intended, extend the business partner to the assigned credit segment and maintain an appropriate credit limit (and related credit data) for that segment.
4. Optionally review the credit profile/risk class settings if they are part of your automatic credit control design.
5. Recreate or recheck the delivery and post goods issue; verify the credit check passes as per the maintained limits.

refer to: FAQ: Credit Management in SAP S/4HANA Cloud

refer to: Community: Duplicated credit segment issue

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