3739152 - Restricted tasks in Opportunity documents appear greyed-out with error message

Symptom

Tasks created by other users (outside reporting line / without authorization) are visible in Opportunity documents
- Such Tasks appear greyed out
- When user interacts with the Task, an error message is displayed
- In contrast, similar Tasks are not visible in Account objects

Environment

SAP Sales Cloud and SAP Service Cloud Version 2
SAP Sales Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions

Keywords

Tasks, Opportunity, Account, Task visibility, Access restriction, Authorization, Business role, Greyed out task, Error message on task, Document flow, Linked objects, Related objects, Task access control, Restricted task access, Task filtering , KBA , CEC-CRM-GS , Guided Selling/Opportunity for SAP Sales/Service Cloud , CEC-CRM-IAM , Identity and Access Management for SAP Sales/Service Cloud , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.