3739768 - Provide Personal Data Step missing after Rehire with New Employment

• Personal Data Collection step is not generated in the Onboarding dashboard after a Rehire with New Employment process.
• The onboarding process is created, but the first step, “Provide Personal Data,” is not triggered.

• SAP SuccessFactors Onboarding

1. Initiate a Rehire with New Employment process.
2. Open the Onboarding dashboard.
3. Observe that the first task “Provide Personal Data” is missing for the onboardee.

The ONB2_CREATE_USERNAME business rule is configured as “always true,” causing the system to assign a username taken from an inactive EC profile, which conflicts with an existing username and prevents task creation.

• Review the ONB2_CREATE_USERNAME business rule in the Onboarding configuration.

• Update the rule to prevent assigning usernames that already exist or are associated with inactive profiles.

• Add a condition to set the Username/User ID only when the field is null.

• Add logic specific to the New Hire process to ensure unique username generation.

• Ensure that Person IDs from inactive profiles are not reused.

• Save and validate the business rule changes.

• Restart the failed onboarding task/process from the Onboarding Dashboard or the relevant administration tool.

• Test the changes using a new rehire scenario.

• Verify that the "Provide Personal Data" step is generated successfully.

• Confirm that no username conflict errors occur.

refer to: Overview of IDs and Changes During Rehire Process, 3423305 - Data Validation: "The User Name you provided is not valid..." - Onboarding, KBA 3623420 - [Error Code: 3] The provided username is already in use. Choose a different user name for Rehire

provide Personal data missing, rehire with new employment, error code 3, username already in use, ONB2_CREATE_USERNAME, onboarding dashboard, first step not triggered, Personal data collection, username conflict, inactive ec profile, externaluser upsert error, bpe error, onboarding 2.0, rule always true, task not generated , KBA , LOD-SF-OBX-DC , Personal Data Collection , Problem