3739895 - Manage Documents shows combined storage from OpenText and SuccessFactors after disabling OpenText integration

After disabling OpenText integration and switching to SuccessFactors storage, the "Document Storage" size in Manage Documents continues to include historical OpenText-stored files.

SAP SuccessFactors Platform

1. Disable OpenText integration and enable SuccessFactors storage in the Document Management configuration.
2. Open Manage Documents and review the "Document Storage" size for document categories.
3. Upload new attachments to categories and compare the displayed storage size before and after upload.
4. Download attachments from the list. Observe that SuccessFactors-stored files are downloaded, while historical OpenText files are not.
5. Open the Check Tool. Note that OpenText-related checks are not shown once OpenText is disabled.

It's by design. There is currently no supported way to exclude or remove OpenText historical data from the storage calculation.

We recommend submitting an enhancement ticket to the Product Manager through this link: link. For detailed steps on how to submit an enhancement, you can refer to  2090228 - How to submit enhancement ideas for SAP SuccessFactors Products.

• How to create an enhancement request (2090228)
• SAP Customer Influence

KI2H2025, PLT-88708, manage documents storage size, document storage, opentext integration disabled, successfactors storage, sf storage, historical documents counted, storage calculation, cannot exclude opentext, attachment download verification, check tool, document management, attachment migration, storage statistics, combined storage usage, opentext to sf switch , KBA , LOD-SF-PLT-DOC , Document Management , Product Enhancement