3739951 - How to create Custom Alert Messages with Document Generation - 2H2025

This KB article explains how to create Custom Alert Messages with Document Generation

 SAP SuccessFactors Employee Central - Alerts

Document Generation enables you to create highly customized alert messages tailored to your business needs.

Custom alert messages are supported for the following entities(Note: MDF object-based alerts aren't supported):

• Employee Central entities (including Compensation, Employment Information, Global Assignment, Job Information, Non-Recurring Pay Components, Recurring Pay Components, and Work Permit)

• MDF user-based objects (only those available in the Base Object dropdown supported)

• Time Off

Steps:

1. Go to Admin Center ->Document Generation - Manage Document Template and create a document generation group under the Alert category.
2. Go to Admin Center  Document Generation - Manage Document Template Mapping, find the template, and map variables used in the template to relevant data fields.
3. Go to Admin Center  Manage Data, find an alert message object or create one, and select the document generation group you created.
4. Save the alert message

Points to Note:

• Only the two mapping types are supported ie Direct Mapping and Reference. 
• Now the reference of alert notification mapping is different with workflow notification's mapping.Variables used in document generation templates are resolved differently.
• Under Reference,You can Map a variable to an event attribute (such as Event Reason or Effective Date) 
• You must provide either the alert header and description text (OR) an Alert document generation group. If both are provided, you will be informed that the document generation group takes precedence and you can choose to proceed.

You can submit an enhancement request if there is a requirement that is not currently supported via Open Influence Opportunities - Customer Influence 

• 2156278 - How to set up EC Alerts and Notifications Using Business Rules
• 2287616 - List of supported tags for EC Workflows and EC Alerts
• Creating Legacy Alert Messages
• Creating Custom Alert Messages

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