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SAP Knowledge Base Article - PreviewSymptom
- Payout remains indefinitely in the Bonus Processing state.
- Reversal request also gets stuck in the same state.
- No progress updates are visible even after extended wait times.
- No specific error messages or error codes are generated in the logs.
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Environment
- SAP Sales Performance Management
- Agent Performance Management
Product
SAP Agent Performance Management all versions
Keywords
payout stuck, bonus processing stuck, reversal stuck, long-running query, blocking query, database activity, apm payout, process stuck, payout reversal, bonus step, performance issue, sql running, background query, agent performance management, production processing delay , KBA , CEC-SAL-APE , Agent Performance Management , Problem
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