3739993 - Learning external users cannot access WalkMe

• External learning-only users cannot see WalkMe content on the Learning page.
• Internal BizX/Platform users can view and use the same WalkMe scenarios without issues.

SAP SuccessFactors Learning

1. Sign in to a Learning site as an external learning-only user via IAS.
2. Navigate to the Learning home page.
3. Observe that WalkMe widgets, launcher, and trackers are not visible.

• Engineering team has confirmed this is a limitation. The WalkMe feature is introduced strictly for users who have Platform access.
• Anytime the SuccessFactors Global Header isn't visible, WalkMe isn't available.

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