SAP Knowledge Base Article - Preview

3740042 - Service Map prompts for login credentials every time at opening or refreshing

Symptom

  • When opening the 'Service Map' in 'Planning and Dispatching' via the View Route functionality, the users are repeatedly prompted to log in again.
  • This happens at each opening or refreshing the 'Service Map'.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP Field Service Management

Product

SAP Field Service Management 1.0

Keywords

service map, repeated login, map authentication, map prompts credentials, arcgis api key, api key missing, dispatching board, view route, planning and dispatching, map session not persisted, login every time, arcgis setup, fsm map login, map provider settings, esri credentials , KBA , CEC-SRV-FSM-MAP , FSM Service Map , Problem

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