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SAP Knowledge Base Article - PreviewSymptom
- During the second stage of SMS channel onboarding (provider setup), users are unable to proceed even after entering a valid API key and base URL from a supported provider.
- Action buttons remain inactive, preventing continuation of the setup process.
- No error messages or error codes are displayed.
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Environment
- SAP Engagement Cloud - Enterprise Edition
- SAP Engagement Cloud - Emarsys Edition
Product
SAP Emarsys 1.0
Keywords
SMS onboarding, inactive buttons, URL validation, HTTPS requirement, API configuration, SMS provider, setup error, troubleshooting SMS, SMS setup issue, URL prefix , KBA , CEC-EMA-SMS , SMS , Problem
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