3740331 - How to request support for content packages?

Symptom

You are facing issues with a content package

Environment

SAP Analytics Cloud

Reproducing the Issue

Cause

If the observed issue is related to the Business Content. then the support will be handled directly from the components listed below.

Resolution

Please see below for information about the process of requesting support for the content packages: Support - Content Package User Guide | SAP Help Portal

If you are facing any issues with a content package, then go to SAP Support Portal published on SAP site and create a support ticket. You have to mention the component name for your package. You can find the component details below.

Package Name	Component	Remarks
Financial Analytics Dashboard for SAP Analytics Cloud	CA-GTF-ANA-CNT-BPP
Integrated Financial Planning for SAP S/4 HANA	CO-FIO-SAC-PL
Liquidity Planning for SAP S/4HANA Cloud (Best Practices)	SV-RDS-BPC
Predictive Asset Insights	IOT-PDM
Procurement for SAP S/4HANA Cloud (Best Practices)	CA-GTF-ANA-CNT-BPP
Project Budgeting & Planning for SAP S/4HANA Cloud (Best Practices)	SV-RDS-BPC
Rapid Financial Planning & Analysis for SAP S/4HANA (Best Practices)	SV-RDS-BPC
Rapid Sales Planning for SAP S/4HANA (Best Practices)	SV-RDS-BPC
Rapid Workforce Planning for SAP S/4HANA (Best Practices)	SV-RDS-BPC
Receivable Management for SAP S/4 HANA Cloud (Best Practices)	CA-GTF-ANA-CNT-BPP
SAP Business ByDesign	AP-RC-ANA-SAC
SAP Entitlement Management	LOD-EMS
SAP Field Service Management	CEC-SRV-FSM
SAP Integration Suite	OPU-API-OD-AN
SAP Intelligent Asset Management	IOT-PDM
SAP Intelligent Returnable Packaging	LO-RL
SAP Master Data Governance - Data Quality Analysis	CA-MDG-ADQ
SAP SuccessFactors Visa and Permits Management	LOD-LH-VPM
Supply Demand Overview for SAP S/4HANA Fashion and Vertical Business	LO-RFM-ARN
Treasury Management for SAP S/4HANA Cloud (Best Practices)	CA-GTF-ANA-CNT-BPP
Working Capital Dashboard for SAP S/4HANA and SAP S/4HANA Cloud (SAP Datasphere)	FI-GL-IS	Relevant for the following SAP Datasphere models: - SAP_FI_RL_NetWorkingCapTimeSeries - SAP_FI_RL_InventoryTimeSeries
	FIN-FSCM-FQM	Relevant for the following SAP Datasphere models: - SAP_FI_RL_ActCashBalTimeSeries - SAP_FI_RL_CashForecastBalncFlw - SAP_FI_RL_CashActualFlowByWeek
	FI-FIO-AP	Relevant for the following SAP Datasphere models: - SAP_FI_RL_APAROpenItem - SAP_FI_RL_DPODrctLineItem - SAP_FI_RL_OnTimePaymentRate - SAP_FI_RL_APCashDiscount
	FI-FIO-AR	Relevant for the following SAP Datasphere model: SAP_FI_RL_DSODrctLineItem

Verify whether your package is listed as a supported component.
If it is not listed in the table, treat it as a template that is not supported through the standard SAP Support Portal.
- For template packages, direct all inquiries to the content package team at sap_analytics_cloud_content@sap.com

Keywords

business content, sales analysis content, template package, support ownership, support scope, SAP Analytics Cloud, s/4hana, s/4hana cloud, successfactors connections, data acquisition, import data connections, source tables list, dimensions not public, public dimensions, help portal , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Problem

Product

SAP Analytics Cloud all versions