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3740405 - Timeline entries not displaying for related entities in Leads.

Symptom

• Timeline entries are not updated for related entities in the Lead module.  
• Events such as "Task added for Lead {$leadId}" are set as active in the timeline configuration but are not displayed in the timeline.


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Environment

  • SAP Sales and Service Cloud Version 2.
  • SAP Sales Cloud Version 2.
  • SAP Service Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

Timeline, Lead, Task, Event Generation, Timeline Configuration, Event. , KBA , CEC-CRM-LEA , Lead for SAP Sales/Service Cloud , CEC-CRM-TIM , Timeline for SAP Sales/Service Cloud , Problem

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