Symptom
- The "(ONB) Onboarding Task" email template cannot be found under current categories in Manage Email Templates.
- Release notes indicate a new email template titled "(ONB) Onboarding task" to notify new hires and onboarding participants when a task is restarted.
- Reference WNV Link: https://help.sap.com/docs/successfactors-release-information/8e0d540f96474717bbf18df51e54e522/64f42f2ae8bc4031b45f6b37a2a21e69.html?locale=en-US&version=LATEST
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Open Manage Email Templates.
- Browse the available categories and search for a template named "(ONB) Onboarding Task".
- Observe that no template with that exact name appears under the template list.
Cause
- The template name added in the WNV is incorrect.
WNV Link: https://help.sap.com/docs/successfactors-release-information/8e0d540f96474717bbf18df51e54e522/64f42f2ae8bc4031b45f6b37a2a21e69.html?locale=en-US&version=LATEST - The correct template should be "(ONB) Onboarding Task Restart Template"
Resolution
- Go to Manage Email Templates.
- Select Reuse Template.
- Search for "(ONB) Onboarding Task Restart Template".
- Open the template to review and reuse it as needed for notifications related to restarted onboarding tasks.
NOTE: We have created a request to update the WNV with the correct Template Name.
Keywords
onboarding, email template, manage email templates, reuse template, onb, onboarding task, restart template, not visible, missing template, notifications, e-signature restart, document flows, template name, categories, onboarding participants, KI1H2026, KM-22852,(ONB) Onboarding Task , KBA , LOD-SF-OBX-EML , Notifications , Problem
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public