SAP Knowledge Base Article - Preview

3740430 - Service contract determination not working in service order when using item with indicators "Root Item in a Financial Hierarchy"

Symptom

  • In CRM service order, Service Contract determination is not working when enter the item(except business Object BUS2000192) with indicators "Root Item in a Financial Hierarchy"
  • In CRM service order, Service Contract determination is working when enter the item(business Object BUS2000192) with indicators "Root Item in a Financial Hierarchy"


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Environment

  • SAP S/4HANA

Product

SAP S/4HANA all versions

Keywords

service contract determination, service order, item category, service item, execution order item, BUS2000192, root item in financial hierarchy, IS_HIER_PROC_ACTIVE, contract determination filtered, CL_CRMS4_FIND_SERVICE_CONTRACT, filter_by_root_hier_in_service, s4crm, s/4hana cloud private edition , KBA , CRM-S4-SRV-CTR , S4CRM: Service Contract , Problem

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