SAP Knowledge Base Article - Preview

3740558 - Delete use case in Communication System Determination does not trigger outbound message

Symptom

  • Delete use case doesn't send and outbound message, example relationship replication message.
  • If communication system determination is removed, the delete message is sent.


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Environment

  • SAP Sales Cloud Version 2
  • SAP Service Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

communication system determination, previous value, previous image, delete event not sent, relationship deletion, business partner relationship, contact-account, BUR001, cdp replication, rule evaluation, integration filter, data connector, sales cloud, service cloud, replication message , KBA , CEC-CRM-DC , Data Connector for SAP Sales/Service Cloud , Problem

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