SAP Knowledge Base Article - Preview

3740723 - Offboarding exit emails not sent to employees - Onboarding

Symptom

  • Employees are not receiving their offboarding email notifications to complete offboarding tasks and the exit survey.
  • "(OFB) Resignation Approval Message To Employee Template" email was not triggered
  • Only managers are receiving the relevant offboarding emails.


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

offboarding 2.0, exit email not sent, employee email missing, manager email only, resignation approval message to employee, recipientEmail is NULL or Blank, email recipients builder, business email, personal email, UDF, employee profile, onboarding email services, offboarding notification, email not delivered, email recipient empty , KBA , LOD-SF-OBX-EML , Notifications , LOD-SF-OBX-OFP , Offboarding 2.0 , Problem

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