3740728 - Individual Customer Not Created in Email to Case Scenario

Symptom

You notice that the individual customer record is not automatically created during the email to case scenario in your SAP Service Cloud Version 2 system.

Environment

SAP Service Cloud Version 2.

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions

Keywords

Case, Case Type, Party, Party Schema, Individual Customer, Create, Not Created, Individual, Customer, Creation, Auto Create an Individual Customer, Email, Channel, Case Creation, CASE_GENERAL, CASE, V2, Version 2, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-IND , Individual Customer for SAP Sales/Service Clou , CEC-CRM-CHN , Channels for SAP Sales/Service Cloud , Known Error

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