3740889 - Placeholder In Templates Populates Only First Entry For Multi-Value Fields

When using templates with placeholders referencing fields that support multiple entries, the system populates only the first available record instead of all maintained entries.

SAP Cloud for Customer

The template placeholder framework does not support iteration over multi-value fields (1:N relationships). When such fields are referenced, the system resolves the placeholder by selecting only the first entry in the collection.

This is the standard system behavior.

Template placeholders only support single-value fields.

Template, Tickets, Placeholder, Multi-Value, Fields, Multi Value Fields, Registered Products, Many Entries , KBA , LOD-CRM-SRP , Service Request Processing , Problem