3740902 - Outbound emails from Service Cloud V2 fail with message "Outbound email send quota exceeded"

• You are using the default Outbound Email MTA Provider Type
• When sending an outbound email, the email never arrives to the recipient(s)
• While checking the Email Outbound Monitoring, users see the massage Status = Failed and Error information = Outbound email send quota exceeded 

SAP Service Cloud Version 2

System working as designed

• When using the default Mail Transfer Agent (AWS SES), a rolling limit of 8,000 outbound emails per 24-hour period applies.
  • This means emails will be sent as long as the total number sent in the past 24 hours remains below 8,000.
  • Upon reaching this limit, no additional emails can be sent until the quota becomes available again, at which point the system will resume sending new emails.
  • Please note that any emails queued when the limit was reached must be processed manually.
• To avoid this limit, customers can implement their Own MTA

• Help Portal: Email sending limits for default MTA (AWS SES)
• Help Portal: Handling outbound email limits and 24-hour rolling quota

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