3741064 - Manage collections emails: emails show status "failed" due to missing fi correspondence type and form template assignments

• In the “Manage Collections Emails” app (F6120), emails appear with status “failed”.
• Users cannot send collections emails/correspondence for accounts receivable invoices.
• After selecting “Include in email”, the system displays: “An email including the selected journal entry item was created.” The email later shows status “failed” in the “Manage Collections Emails” app.
• In the configuration activity “Assign labels and company codes to correspondence type variants”, expected FI correspondence variants (for example, SAP06, SAP08, SAP13) are not available in the F4 help.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

• SAP S/4HANA 2021
• SAP S/4HANA 2022
• SAP S/4HANA 2023

manage collections emails, F6120, collections correspondence, email status failed, include in email, process receivables, fi correspondence types, correspondence type variants, SAP06, SAP08, SAP13, assign form templates, maintain form templates F1434, customer contact recap, attach billing document , KBA , FIN-FIO-CCD-COL , Fiori-UI for Collections and Dispute Management , Problem