SAP Knowledge Base Article - Preview

3741123 - Incorrect error message is displayed when a workitem is already claimed by another agent

Symptom

When a work item with multiple agents is claimed by one user, another user can still attempt to execute it without refreshing their inbox, resulting in the message "Work item already deleted or completed – unable to execute again" instead of the expected "Work item is reserved for a different agent."


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Environment

  • SAP Business Workflow
  • SAP NetWeaver 7.0
  • SAP enhancement package 1 for SAP NetWeaver 7.0
  • SAP enhancement package 2 for SAP NetWeaver 7.0
  • SAP enhancement package 3 for SAP NetWeaver 7.0
  • SAP NetWeaver 7.1
  • SAP NetWeaver 7.2
  • SAP NetWeaver 7.3
  • SAP enhancement package 1 for SAP NetWeaver 7.3
  • SAP NetWeaver 7.4
  • SAP NetWeaver 7.5

Product

SAP NetWeaver all versions

Keywords

WF_GDPR, SWF_WORKFLOW, workitem, agent reservation, SBWP, error message, concurrency, inbox refresh, work item claimed by another agent, incorrect error message work item, work item already deleted or completed, work item reserved for different agent, multiple agents same work item, SBWP work item not refreshed, concurrent work item execution, work item inbox not refreshed, work item claiming issue, agent reservation error message , KBA , BC-BMT-WFM , Business Workflow , BC-BMT-OM , Organizational Management , Problem

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