3741219 - Sales Cloud access missing despite active license – Service Cloud features visible

Symptom

• User is unable to access Sales Cloud functionality.
• Only Service Cloud features are visible despite active Sales Cloud license.
• Searching for objects like Opportunities returns no results.
• Sales-related work center/view is missing or inaccessible.

Environment

SAP Sales Cloud Version 2
SAP Service Cloud Version 2
SAP Sales Cloud Version 2 And SAP Service Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

Sales Cloud access missing, Opportunities not visible, SKU issue, business role configuration, Service Cloud only access, Sales Cloud V2, role restriction , KBA , CEC-CRM-TNT , Tenant Lifecycle Management for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-LEA , Lead for SAP Sales/Service Cloud , CEC-CRM-AD , Agent desktop - live channels , CEC-CRM-CQP , Sales Quote for SAP Sales/Service Cloud , Problem

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