• It is not possible to create a return (REB/ROB) or Credit Memo Request (CRB) with reference to a billing document (F2) containing free-of-charge item category CBXN
• System does not allow copying of CBXN items into follow-on documents
• In Lean Return (CBRE), the derived item category CRXN appears with:
  • Quantity = 0 in credit memo
  • No value or incorrect tax determination
• Errors or inconsistencies may occur in tax calculation when attempting alternative processes (e.g. CBAR)
• Goods receipt via delivery is possible, but no corresponding financial document is generated

 SAP S/4HANA Cloud Public Edition

1. Create a sales order (OR) with a free-of-charge item using item category CBXN
2. Complete outbound delivery and billing (F2)
3. Attempt to create a return using:
   • Standard return order (REB/ROB), or
   • Lean Return (CBRE)
4. System determines return item category CRXN
5. Post goods receipt (PGR) successfully
6. Attempt to:
   • Create a Credit Memo Request (CRB), or
   • Create a Credit Memo

Observed Result:

• CBXN/CRXN item is not copied, or
• Credit memo quantity is 0, or
• Tax/value is incorrect or missing

This behavior is standard system design in SAP S/4HANA Cloud Public Edition.

• Item category CBXN is billing-relevant but fully discounted
• In returns, CBXN is mapped to CRXN, which is:
  • Statistical
  • Not credit-active
• The billing logic excludes such items from quantity and value determination

Additionally:

• Follow-on document creation depends on copy control settings
• In Public Cloud:
  • Copy control is pre-delivered by SAP
  • Customers cannot enhance or maintain missing combinations

As a result:

• CBXN/CRXN is not supported in standard return and credit memo processes

This is a standard limitation in SAP S/4HANA Cloud Public Edition.

Configuration changes to enable this scenario are not possible.

Workaround

1. Use Standard Item Category with 100% Discount (Recommended)

• Use a standard item category (e.g. TAN / CBEN)
• Apply a 100% discount condition

Result:

• Fully supported return and credit memo processing
• Correct quantity and tax handling
• Net value remains zero

2. Manual Adjustment in Credit Memo

• Create the credit memo
• Manually adjust quantity and/or value for the FOC item

Note:

• Manual process
• Requires business validation and controls

• refer to: 3535806 - Mandatory Input ... for Delivery Free of Charge with Item Type CBXN
• refer to: 3439137 - Error "Can't bill item category CBXN in … using billing type IV" when creating billing
• refer to: 3275289 - How to Create a Credit Memo invoice with a Free of Charge item
• refer to: Manage Customer Returns Help Portal

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