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SAP Knowledge Base Article - PreviewSymptom
- After provisioning a new tenant by copying configurations from an existing uat tenant, many configurations are missing.
- Missing items include: service levels configuration, service level determination configuration, service catalog, organizational structure definition (service teams), case routing to team, extensibility determinations, templates, and autoflows.
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Environment
- SAP Service Cloud Version 2
Product
SAP Service Cloud Version 2 all versions
Keywords
tenant copy, configuration not copied, esm, service levels, service level determination, service catalog, organizational structure, service teams, case routing, extensibility determinations, templates, autoflows, change projects, manual configuration, unsupported configuration types , KBA , CEC-CRM-CO-OPS , Operations , Problem
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