3741470 - individual customer merge fails with error "tax number not mergable; duplicate exists for Country Chile and tax type rut number"

• An error occurs during the individual customer merge process.
• The system incorrectly identifies duplicate data that does not align with the actual records.
• The error message is inconsistent with expected system behavior.
• Error message: "Tax Number not mergable; Duplicate exists for Country Chile and Tax Type RUT Number"

SAP Cloud for Customer

1. Open the work center Customer Merge.
2. Open the merge entry that shows status "Merge Failed".
3. Go to Result Logs.
4. Open an application log related to the failed merge.
5. Go to Results and expand.
6. Observe the message: "Tax Number not mergable; Duplicate exists for Country Chile and Tax Type RUT Number".

• The merge involves business partners that both contain a RUT tax number for Chile, leading the system to detect a duplicate tax ID entry.
• The system enforces uniqueness on the combination Country + Tax Type + Tax Number. When both partners have a RUT for the same country, the merge violates this constraint.

1. Open each business partner record involved in the merge.
2. Navigate to the Tax Number tab for each record.
3. Compare the RUT values for Chile and identify the correct value.
4. Remove or correct any incorrect or duplicate RUT entry before performing the merge.
5. Ensure that after correction, only one valid RUT tax number for Chile will remain on the surviving partner.
6. Re-run the merge and verify that it completes without error.

• refer to: Note 2345096
• refer to: RUT format reference (external)

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