3741682 - SM_EXTERN_WS locks due to repeated http logon failures – solution manager 7.2

• The SM_EXTERN_WS user frequently gets locked in Technical Monitoring.
• The user is used for external web services communication between Diagnostics Agents and Solution Manager.
• Transaction Solman_setup --> System preparation --> Maintain technical users step --> user SM_EXTERN_WS is getting locked

• Product: SAP Solution Manager 7.2
• Agent Framework

SM_EXTERN_WS locked, reason 53, SAPMHTTP, HTTP logon failed, DPC push, E2E_DPC_PUSH, DPC/DCC web service URL, SOLMAN_SETUP, Diagnostics Agent, secstore, Agent Administration, SM20, ST01, Solution Manager 7.2, cached credentials , KBA , SV-SMG-DIA-SRV-AGT , Agent Framework , SV-SMG-MON-ALR , Monitoring/Alerting/Reporting Infrastructure , Problem