SAP Knowledge Base Article - Preview

3741863 - [CrystalEnterprise.Smtp]: [SSL negotiation has failed during setup of the SMTP server connection] error persists after updating the certificate.

Symptom

  • When trying to schedule reports to email destination using Office 365 SMTP server, the job fails with the below error:
    • server error. [CrystalEnterprise.Smtp]: [SSL negotiation has failed during setup of the SMTP server connection, please ensure your SSL configuration is correct on both the client and the server.]
  • Tried updating certificate following 2960167


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Environment

  • SAP BusinessObjects Business Intelligence platform 4.x (BI 4.x), BI 2025
  • Microsoft Office 365 SMTP server
  • All supported operating system

Product

SAP Crystal Server 2025

Keywords

SSL negotiation, SMTP Issue, SMTP Server issue , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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