3741863 - [CrystalEnterprise.Smtp]: [SSL negotiation has failed during setup of the SMTP server connection] error persists after updating the certificate.

• When trying to schedule reports to email destination using Office 365 SMTP server, the job fails with the below error:
  • server error. [CrystalEnterprise.Smtp]: [SSL negotiation has failed during setup of the SMTP server connection, please ensure your SSL configuration is correct on both the client and the server.]
• Tried updating certificate following 2960167

• SAP BusinessObjects Business Intelligence platform 4.x (BI 4.x), BI 2025
• Microsoft Office 365 SMTP server
• All supported operating system

1. Log on CMC/BI Launchpad as Administrator
2. Try to schedule any report to Email destination
3. The job fails with the below error:
   • server error. [CrystalEnterprise.Smtp]: [SSL negotiation has failed during setup of the SMTP server connection, please ensure your SSL configuration is correct on both the client and the server.] 

• The certificates were not placed at the required location mentioned in AJS>Destination>Email>SMTP Certificate.
• The actual root cause of the issue is an expired certificate, which needs to be updated at regular intervals.

1. Go to CMC>Servers>Adaptive Job Server>Destinations>Email>SMTP Certificate and note the directory mentioned there.
2. Follow KBA 3736462 to update the certificate at the desired SMTP certificate location.
3. The downloaded certificate must be present at the SMTP Certificate location in order to establish SSL negotiations.
4. Restart the AJS.
5. Try to schedule reports again.

2960167 - Unable to schedule reports to Office 365 using SMTP email

3736462 - Encounter "SSL negotiation has failed during setup of the SMTP server connection" error when scheduling reports to email destination using Office 365 SMTP server

SSL negotiation, SMTP Issue, SMTP Server issue , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem