Symptom
- When trying to schedule reports to email destination using Office 365 SMTP server, the job fails with the below error:
- server error. [CrystalEnterprise.Smtp]: [SSL negotiation has failed during setup of the SMTP server connection, please ensure your SSL configuration is correct on both the client and the server.]
- Tried updating certificate following 2960167
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Environment
- SAP BusinessObjects Business Intelligence platform 4.x (BI 4.x), BI 2025
- Microsoft Office 365 SMTP server
- All supported operating system
Product
SAP Crystal Server 2025
Keywords
SSL negotiation, SMTP Issue, SMTP Server issue , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem
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