SAP Knowledge Base Article - Public

3741891 - Welcome a New Teammate card visible to managers

Symptom

  • Managers see the “Welcome a New Teammate” card under Pending or Featured on the latest Home page.
  • Associated employees do not see a corresponding task in their task list.
  • The feature is not used in the onboarding process.
  • There is no option to clear or remove the card.
  • No error message is displayed.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Initiate a New Hire process in Onboarding for any candidate.
  2. Ensure a hiring manager is assigned and onboarding activities are started.
  3. Progress onboarding until the hire date is reached or onboarding is initiated.
  4. Log in as the hiring manager.
  5. Go to the latest Home page.
  6. Observe the “Welcome a New Teammate” card under the Featured/Pending section.

Cause

  • The “Welcome a New Teammate” item is a system-generated home page card initiated automatically by Onboarding 2.0 when a new hire joins; it is not a configurable or manually assigned task.
  • By design, it can appear for the manager without creating a visible or actionable task for employees.
  • It is not controlled by standard configurations such as role-based permissions or task settings.

Resolution

  • This is expected system behavior; there is no configuration to manually remove or suppress this card/task.
  • Allow the item to expire automatically; the system removes it 30 days after the hire date.

https://help.sap.com/docs/successfactors-onboarding/implementing-onboarding/onboarding-on-home-page?locale=en-US&version=LATEST

As a workaround, review onboarding participation to include only relevant users, which can reduce visibility of the card. If additional flexibility is required, submit an enhancement request via the Influence portal.

2090228 - How to submit enhancement ideas for SAP SuccessFactors Products - SAP for Me

See Also

Keywords

Welcome a New Teammate, manager pending tasks, featured card, not visible to employees, obx, home page, latest home page, for you today, manager to-do, cannot remove task, auto expire 30 days, system-generated card, onboarding participation, new hire activities , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , How To

Product

SAP SuccessFactors Onboarding 2605