SAP Knowledge Base Article - Public

3741958 - Restricted Quote Item Custom Fields (QICFs) may still appear in Quote Layout personalization based on other permission groups

Symptom

  • A Quote Item Custom Field (QICF) that is restricted through Layout Permissions may still appear in the Quote Layout personalization page under:
    User Menu > Quote Layout.
  • Users may still see the field in the Available Columns or Selected Columns list even though visibility was removed for a specific permission group such as Company.

Environment

SAP CPQ

Reproducing the Issue

  1. Navigate to:
    Setup > Fields, Calculations, Layout > Layout Permissions tab.
  2. Select a permission group (for example, Company).
  3. Remove visibility for a QICF under Columns by unselecting it. So that means that this QICF shouldn’t be visible for the particular user.
  4. Save the changes.
  5. Open:
    User Menu > Quote Layout.
  6. Observe that the QICF may still appear under Available Columns or Selected Columns.

Cause

  • This behavior is expected.
  • Layout Permissions in SAP CPQ are evaluated across all permission groups associated with the user, including:
    • Company
    • Brand
    • User Type
    • Custom Permission Groups

  • If visibility for a QICF is enabled through any assigned permission group, the field may still appear in the Quote Layout personalization page, even if it is restricted under another group.
  • For example, removing visibility at the Company level alone does not fully restrict the field if the same field is enabled under Brand permissions or another assigned permission group.

Resolution

  • To fully restrict a QICF from appearing for a user, review all permission groups associated with that user and ensure the field is disabled across every applicable group.
  • This includes verifying visibility settings under:
    • Companies
    • Brands
    • User Types
    • Custom Permission Groups
  • If the field remains enabled in any assigned permission group, it may still appear in the Quote Layout personalization page.

Keywords

cpq quote layout, personalization, available columns, irrelevant columns, layout permissions, user type permissions, brand permissions, custom permission groups, qicf visibility, quote item columns, custom quote tables, personalize quote layout, available section, standard quote tables, columns visibility , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ all versions