3742099 - Unable to Delete or Cancel Customer Return Invoice Request

There is no option to delete or cancel a customer return invoice request in the system.

SAP Business ByDesign

1. Go to Customer Invoicing work center.
2. Open Invoice Requests view.
3. Search for the relevant customer return invoice request.
4. Observe there is no option to delete or cancel the invoice request.

This is standard system behavior.
The Customer Return invoice Requests are system-generated and cannot be manually deleted or canceled.

To Process the Invoice Request without releasing it follow the bellow steps:

For standard return process, follow the steps in KBA 2936830 to cancel the customer return. After the customer return is cancelled, the customer return invoice request status changes from “To Be Invoiced” to “Processed” without creating an invoice.

For Third Party Scenario:

1. Go to Third-Party Logistics work center.
2. Go to Inbound Deliveries view
3. Search for the relevant inbound delivery.
4. Click Undo Release.
5. Click Cancel.
6. Verify that the inbound delivery is canceled and the related customer return invoice request status changes from “To Be Invoiced” to “Processed” without creating an invoice.

KBA 2641582 - Customer Return Invoice Request Remains 'To Be Invoiced' Even Though Customer Return Has Been Canceled 

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