3742133 - Payment Card Authorization Only for Small Amount (e.g. 0.50) During Sales Order Creation – Payment Guarantee Procedure Not Determined at Item Level in SAP S/4HANA Cloud Public Edition

When creating a sales order with a payment card:

• The system performs only a small authorization amount (e.g. 0.50) instead of the full order value.
• The authorization log shows:
  • Authorization requested and approved for a small amount (e.g. 0.50)
• The Authorized Amount in the sales order may later show 0.00 (after cancellation).
• Message may appear during processing:
  • “No payment guarantee procedure is assigned to the customer.”
• Despite this, the sales order may still proceed through:
  • Delivery
  • Post Goods Issue
  • Billing

SAP S/4HANA Cloud Public Edition

1. Create a sales order (e.g. via VA01 or Fiori app).
2. Enter:
   • Sales area (Sales Org / Distribution Channel / Division)
   • Sold-to party
3. Add a material where the item division differs from the header/default division.
4. Verify:
   • Payment Guarantee Procedure is populated at header level.
5. Assign a payment card in the Electronic Payments tab.
6. Save the sales order.

Observed Result

• Only a verification authorization (e.g. 0.50) is triggered.
• No full authorization is performed for the total order value.
• System may display message indicating missing payment guarantee procedure.

The Payment Guarantee Procedure is not determined at item level due to missing configuration in the Business Partner master data.

Specifically:

• The item determines a different division (or sales area) than the one maintained in the Business Partner.
• The Payment Guarantee Procedure is only maintained for a different sales area (e.g. different division).
• As a result:
  • The procedure is not available at item level.
  • Payment card processing cannot perform full authorization.
  • System falls back to card verification authorization (small amount such as 0.50).

Maintain the Payment Guarantee Procedure in the Business Partner master data for all relevant sales areas, including the division used at item level.

Steps:

1. Open Business Partner (BP).
2. Navigate to:
   • Sales and Distribution data
   • Relevant sales area(s)
3. Ensure the field:
   • Payment Guarantee Procedure (e.g. 0002 – Payment Cards)
     is maintained for all required combinations (including the correct division).
4. Save the Business Partner.
5. Create a new sales order and test again.

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