3742192 - Mandatory Condition Missing, causing pricing not to be returned on CPQ Quotation

When creating a Quote, CPQ Log is showing “Pricing error: Mandatory condition <Condition Type> <Condition Code> is missing and/or CPQ log may also show: “Mandatory condition <Condition Code> is missing.”, causing pricing to not be properly fetched from S/4HANA

SAP SALES CLOUD Integrated with SAP Variant Configuration

1. Create a Quote
2. Add any VC Item
3. Observe that no price is returned and the CPQ log reports the missing condition error.

Pricing not properly configured.

1. Verify that condition records for the missing condition are properly maintained and valid in the source S/4 system for the relevant pricing procedure and data combination (for example, customer/material/sales area)
2. Review the pricing procedure to confirm whether the condition type must be mandatory. If condition is intended to be optional, remove the mandatory flag in S/4 and re-import the customization as needed
3. Check the CPQ-to-pricing integration context (In CPQ Setup, verify the Pricing Determination in Pricing Procedure): ensure all attributes required by the S/4 pricing procedure and user exits for determination are sent in the pricing context
4. Ensure middleware synchronization so that pricing data is up to date
5. Run a pricing trace in the Variant Configuration and Pricing service to identify why condition is not determined
6. If custom logic in pricing procedures/user exits is involved and internal expertise is limited, involve a pricing expert/consulting to review and correct the custom logic.

• KBA 3662501 - Pricing Error in Sales Quote: "Mandatory Condition Missing"
• Note 1487164 - Calculation Pricing Trace for User Exits
• Trace for Pricing Service | Help Portal
• KBA 3040793 - CPQ: What is Support – What is Consulting

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