3742211 - Error when accessing a job from Opportunity Marketplace - Recruiting

Users are getting error when accessing a job in Opportunity Marketplace. 

• Production: Users are redirected to a blank page with URL https://[RMK Career Site URL]/errorpage/?errortype=Exception  
• Preview: HTTPS Status 500 - Internal Sever error 

• SAP SuccessFactors Recruiting Marketing 
• SAP SuccessFactors Recruiting Management
• SAP SuccessFactors Opportunity Marketplace

1. Open Opportunity Marketplace.
2. Select an internal job card.
3. Observe that the browser redirects to a blank job posting page and displays either an HTTP 500 error (preview) or an exception error page (production).

• The generated internal career site link lacks the location segment, resulting in a pattern like "/job//{id}-{locale}", which causes an error page. This occurred when the location data (location generic object) is incomplete (for example, only country, without state/city/postal code).
• In some cases, incorrect Recruiting Marketing data center URLs were configured in Provisioning, which can contribute to redirection/linking issues.

1. As an immediate workaround, update the job location data on the job requisition to include at least one of: state/province, city, or postal code ( location object), then repost the job.
2. If the workaround is applied, validate the link again from Opportunity Marketplace. Reposting is required for the new location to be reflected.
3. Verify Recruiting Marketing data center URLs in Provisioning and correct them to the values documented in the implementation guide for your data center.

Fix will be implemented by engineering during 2H2025P27 patch release. For release & patch timelines, please refer to SAP SuccessFactors Patches Knowledge Base. For more information about updates from subscribed KBAs, you can refer to the KBA 2171560 - How to be notified of new or updated SAP Notes or KBAs - SAP ONE Support Launchpad.

• Refer to: Recruiting Marketing data center URLs (implementation guide)
• Refer to: 1990706 - How to capture an HTTP trace using Google Chrome or MS Edge (Chromium)
• Refer to: 2760505 - How to Generate Network trace and Console Logs in Chrome, IE and Firefox
• Refer to: 3347860 - Discrepancy between Open positions in Opportunity Marketplace versus Career Search
• Refer to: 3533916 - Authorization denied error in Opportunity Marketplace

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