SAP Knowledge Base Article - Preview

3742357 - Dynamic onboarding group assigns tasks to all instead of department head in manage onboarding and offboarding tasks

Symptom

  • A dynamic onboarding group named "Department HOD" is assigned to two tasks: "IT Application Clearance - Employee department" and "Exit checklist - SMR IT (North India)"; tasks are routed to all recipients instead of only the respective department head configured in the dynamic group.
  • No error messages are displayed.
  • Issue occurrence window: 2026-04-13 05:16:00 to 2026-04-15 05:16:00.


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding 2511

Keywords

dynamic group, onboarding tasks, manage onboarding and offboarding tasks, department head, task routing, tasks sent to everyone, dynamic assignment, group-based assignment, product limitation, onboarding approvals, offboarding tasks, role assignment, department-based routing, assignment behavior, new hire activities , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem

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