Symptom
- A dynamic onboarding group named "Department HOD" is assigned to two tasks: "IT Application Clearance - Employee department" and "Exit checklist - SMR IT (North India)"; tasks are routed to all recipients instead of only the respective department head configured in the dynamic group.
- No error messages are displayed.
- Issue occurrence window: 2026-04-13 05:16:00 to 2026-04-15 05:16:00.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Create a dynamic onboarding group (for example, "Department HOD") configured to route tasks to the respective department head.
- Assign this dynamic group to tasks such as "IT Application Clearance - Employee department" and "Exit checklist - SMR IT (North India)" in Manage Onboarding and Offboarding Tasks.
- Launch the relevant onboarding/offboarding process.
- Observe that these tasks are sent to all recipients, not only to the department head defined by the dynamic group.
Cause
The current behavior is due to a product limitation where the restriction is designed to apply to the respective department head as configured within the dynamic group settings.
Resolution
- Acknowledge that the observed behavior is a product limitation and cannot be changed via support.
- Open an Enhancement Request to propose changing how dynamic group restrictions are applied so tasks route only to the intended department head.
- Monitor future release notes and roadmap updates for changes related to dynamic group task assignment behavior.
See Also
refer to: KBA 1902517 - Archived kba - no need to open
refer to: SAP Note 12 - Individual solution without a specific SAP Note
Keywords
dynamic group, onboarding tasks, manage onboarding and offboarding tasks, department head, task routing, tasks sent to everyone, dynamic assignment, group-based assignment, product limitation, onboarding approvals, offboarding tasks, role assignment, department-based routing, assignment behavior, new hire activities , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem
SAP Knowledge Base Article - Public