SAP Knowledge Base Article - Preview

3742445 - Gmail Mobile App Displays Both Mobile And Desktop Images In Sent Emails

Symptom

  •  Images in Gmail mobile app are appearing twice in Email campaigns.

  •  The issue is isolated to Gmail mobile app and does not occur in Outlook desktop or mobile apps.

  •  The problem occurs despite correct configuration in the image properties section of the editing studio.


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Environment

SAP Emarsys Customer Engagement

Product

SAP Emarsys 1.0

Keywords

gmail mobile app, images duplicated, emarsys vce, responsive images, mobile vs desktop, gmail rendering, hide on mobile, css display none, vce-hide-on-mobile, vce-image, #style placeholder, template frame, email client issue, email rendering bug , KBA , CEC-EMA-EM , Email , Problem

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