3742682 - Knowledge Base UI shows message "Knowledge base provider is not responding. Try again later."

• Upon logging into the Self Service Portal or Agent Desktop, the following message is displayed immediately in the Knowledge Base section:
  • "KB Articles Unavailable – Knowledge base provider is not responding. Try again later." 
  • Additional observations:
    • The message appears before any search is performed.
    • No manual knowledge base query has yet been triggered.
    • After entering a search term and executing a search, knowledge base results may still be returned successfully.
• In the browser Developer Tools Network trace, the API response shows:
  • HTTP 422 Unprocessable Content
  • Error Code: knowledgebase.1002
  • Target: Trending Articles with a Generic Knowledge Base Provider

• SAP Service Cloud Version 2 1.0
• SAP Sales Cloud Version 2 1.0

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