SAP Knowledge Base Article - Preview

3742711 - Prospect Account replicated to S/4 HANA and External Customer ID missing in UI

Symptom

  • An account with role Prospect is replicated to S/4HANA although prospects should not be replicated.
  • The "Default External Customer ID" field is empty in the account UI.


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Environment

  • SAP Sales Cloud Version 2
  • SAP Service Cloud Version 2 

Product

SAP Sales Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

prospect replication, Prospect role, bup002, s/4hana integration, external customer id missing, changes tab shows assignment, communication configuration, prevent prospects replication, value mapping map through, id mapping 888, id mapping 918, default external customer id empty, external business partner id, sales cloud v2, account replication , KBA , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , CEC-CRM-INT , Integration for SAP Sales/Service Cloud , Problem

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