SAP Knowledge Base Article - Preview

3742745 - Reported By Field Not Available in Case Creation Screen within ESM Self Service UI

Symptom

You notice that the Reported By field is not available to be added in the case creation screen when launched from within the Self Service UI of ESM.


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Environment

SAP Service Cloud Version 2.

SAP Enterprise Service Management.

Product

SAP Enterprise Service Management all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

ESM, V2, Version 2, Enterprise Service Management, Reporter, Affected User, Employee, Reported By, Field, Unavailable, Field Missing, Field Unavailable, Self Service, Case, Case Creation, Case Creation Screen, Creation Screen, , KBA , CEC-CRM-SELF , ESM support for Self-Service module , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Known Error

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