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SAP Knowledge Base Article - PreviewSymptom
When multiple contacts share the same email, searching by the email address will list multiple email address in the dropdown list. And it is hard to identify the one user what to use.
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Environment
SAP Emarsys Customer Engagement
Product
SAP Emarsys 1.0
Keywords
contact preview, wrong preview data, duplicate email, multiple contacts same email, external id, uid selection, campaign preview, global contact selection, email personalization, emarsys preview, data mismatch, contact list, dropdown selection, token resolution , KBA , CEC-EMA-EM , Email , Problem
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