SAP Knowledge Base Article - Public

3743109 - Message Center displays "you have no messages" - Recruiting Management

Symptom

When accessing Recruiting and navigating to Message Center, you see it display "You have no messages" despite having the below mentioned RBP Permissions maintained:

  • Manage Permission Roles > [Permission Role] > Permission settings > Permission... > Administrator Permissions > Metadata Framework > Access to non-secured objects
  • Manage Permission Roles > [Permission Role] > Permission settings > Permission... > Recruiting Permissions > OData API Candidate export
  • Manage Permission Roles > [Permission Role] > Permission settings > Permission... > Manage Integration Tools > OData API Attachment export
  • Manage Permission Roles > [Permission Role] > Permission settings > Permission... > Manage MDF Recruiting Objects > EmailBrandTemplate > Visibility: View

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Navigate to Recruiting.
  2. Navigate to the Message Center tab
  3. Observe Message Center display "You have no messages." despite having the appropriate permissions maintained

Cause

The system field "status" is configured in the candidate profile template.

Resolution

Remove the "status" field from the candidate profile template and run the OData refresh:
OData API Metadata Refresh and Export > Refresh

See Also

Keywords

message center, you have no messages, CPT, candidate profile template, status, no messages displayed, correspondence not visible, rbp permissions, odata metadata refresh, provisioning, xml template, recruiting emails, notifications , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting 2511