SAP Knowledge Base Article - Public

3743202 - SAP Sales Cloud V2 Mobile App: Joule prompts login even with SSO enabled

Symptom

Joule continues to display the login page in the SAP Sales Cloud V2 mobile app even though SSO is configured.
 
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP Sales Cloud Version2
  • SAP Service Cloud Version2

Reproducing the Issue

  1. Login to SAP Sales Cloud V2 and click on the Joule Icon.
  2. It prompts the user to enter credentials.

Cause

In the mobile application, Joule is rendered using Apple’s WKWebView, which enforces stricter cookie and session isolation policies than standard web browsers.

Due to these platform-level limitations, session cookies created during the initial app login are not automatically shared with the embedded web view. As a result, when users access Joule for the first time within a session, they may be prompted to authenticate again.

After authentication is completed within the web view, the session is retained, and subsequent access to Joule within the same session occurs seamlessly without additional login prompts.

This behavior is a known iOS platform characteristic and differs from the web experience, where full cookie sharing enables seamless SSO functionality.

Resolution

This is a known platform behavior specific and expected behavior.

Note: This behavior is also applicable to Android devices.

Keywords

Joule,SAP Sales Cloud V2,SSO, , KBA , CEC-CRM-MOB-IPH , iPhone Native App for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0