SAP Knowledge Base Article - Public

3743390 - CSV Upload Fails in Service Category Catalog with “File Type Not Permitted”

Symptom

  • Unable to upload the service category file via Catalog From File.
  • System prompts to select the correct file format.
  • Error message: "This file type is not permitted"

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Administrator → Service and Social → Service Categories.
  2. Select New → Catalog From File.
  3. Choose Select File (Exclude Headers) and attempt to upload the CSV.

Cause

The service category catalog upload expects a CSV file that follows the required data pattern for service categories.

Resolution

It is necessary to create a comma separated value (CSV) file to upload the entire service category catalog, rather than creating each entry manually in the system. This method also supports uploading multiple languages in the same file.

Create a spreadsheet with the following data pattern and save in CSV format.

<CategoryID>;<CategoryType>;<ParentCategoryID>;<Language1>;<Name1>;<Description1>;<Language2>;<Name2>;<Description2>...

See Also

Reference:
SAP Help Portal - Upload Service Category Catalog

Keywords

service category, catalog from file, csv upload, this file type is not permitted, file format not supported, service categories upload, c4c, sap service cloud, hierarchical structure, categoryid, parentcategoryid, language code, name, description, exclude headers , KBA , LOD-LE-SEE , Service Entitlements , How To

Product

SAP Cloud for Customer core applications all versions