3743391 - Agent Desktop Timeline is not showing all Phone Calls created beyond 90 days

Symptom

In SAP Service Cloud Version 2 Agent Desktop, the Customer Hub timeline displays only recent interaction records (e.g., Phone Calls).
Interaction records older than a certain period (for example, beyond 90 days or from previous years) are not visible.
Older interaction records do exist in the system, but are not shown in the Customer Hub timeline.
No error message is displayed.

Environment

SAP Service Cloud Version 2 1.0
SAP Sales Cloud Version 2 1.0

Keywords

Agent Desktop, Customer Hub, Timeline, Phone Calls, Interaction Records, Data Retention, 90 Days Limit, Retention Policy, Missing Interactions, SAP Service Cloud V2, SAP Sales Cloud V2, Test Tenant, Production Tenant, Automated Transaction Removal, Data Lifecycle, Timeline Visibility

, KBA , CEC-CRM-PH , Phone Calls for SAP Sales/Service Cloud , Problem

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